justiceDemostrate your innocence
While our protocols and rules are carefully designed to ensure fair and proportional bans, we provide a procedure for players who believe, with valid reasoning, that they are innocent.
What we want
When appealing a ban, please provide the following information to help us assist you in resolving the issue. Please note that appealing does not guarantee a reduction or removal of the ban. Before proceeding, ensure that you get all the data we require.
Accusations without undestructible proofs or disrespectful behavior towards administrators will result in an automatic rejection of the appeal and may lead to a permanent ban from our servers.
Include the following details in your appeal:
- Game in which you were banned.
- Steam Name (or account name if the game is not on Steam).
- Steam ID (or account unique ID if the game is not on Steam).
- Date of the ban.
- Why you believe your ban/gag/mute should be lowered or removed.
Here’s an example of the message you should send:
Hello, admins. I'm appealing my ban: I was banned in No More Room in Hell My Steam Name is [SVK]Gaben My Steam ID is STEAM_0:0:10019292 I was banned in 23/11/2022 I was playing with ... in this map ... in this server... and happen this: .... and i consider was a mistake by this.... Thank you very much for hear me and have a great day
Where to send
ALL GAMES: Through the 📑•ticket channel, where you can open a ticket that can only be seen by the administrative staff of the community and where we will treat your appeal with privacy and discretion
NO MORE ROOM IN HELL: Banned players who was banned in NMRiH servers can send (as an alternative to Discord) an email to the following address: email@example.com
Note: To ensure two-way email communication, we strongly recommend that anyone contact us using an email provider other than Microsoft’s Outlook / Exchange / Office 365 as they block our email.
Frequently Asked Questions (F.A.Q.)
How i can get my Steam ID?
First, grab your SteamURL (the link to your Steam profile) and enter it into a Steam ID website (we recommend https://steamid.io), your SteamID will be in the box labeled “Steam ID” and will look similar to this: STEAM_0:1:84858938
I know my SteamID. How i find my ban?
You’ll need to go to www.proserver.sk, and go into the “Bans” tab. There will be a little box labeled “Advanced Search”. Click button and will open a box. Inside of it, there will be several text boxes, next to the one labeled “Steam ID” copy and paste the SteamID you found earlier and hit “SEARCH”. Please remember that if you accidentally click into another box, Sourcebans will search for the contents within that box instead, make sure the circle next to “Steam ID” is the circle that is checked.
For Minecraft (https://avaloncs.net/mcbans) have similar procedure.
Can i appeal if i have a permanent ban?
Appeal requests are open to everyone, as long as the ban time exceeds established time. However, permanent bans are more difficult to appeal, since they are applied when there are very serious and proven reasons.
What conditions must my ban meet in order to appeal?
Players who have been banned for less than two weeks will not be able to appeal.